Fresh Petal, freshrosepetals.com respects the privacy of our customers. We recognize the importance of maintaining such privacy. Freshrosepetals.com gathers personal information to process your orders, communicate with you, and improve products and customer service. It may also help provide a more personalized shopping experience. We limit the information collected about you to what is absolutely needed for conducting business and offering you the best possible service. As we conduct business, we collect personal information about our customers. Such information is essential in order to complete the order including his/her name, shipping/billing address, credit card number or account number, telephone number, and email address.
Freshrosepetals.com collects several types of personal information during the course of the order, newsletter signups, refer a friend, login and reservation forms. We receive and retain any information you enter on our website or give us in any other way. We use the information provided to confirm and process your order, respond to your request, notify you of order unavailability and shipping delays, improving our services and expand our products.
We automatically receive and retain certain types of information whenever you visit our website. Like many sites, your IP address, type of browser, and the website from which you originated your visit are recorded automatically.
As you use our services and purchase our products, you may provide us with additional information. You may provide us with a user name, password, and/or response to a secret question. You may also provide us with information any time you communicate with a customer sales representative. You may also provide information in response to surveys we conduct. Any information connected directly to your identity is protected under this Policy.
Additionally, we collect information on data you submit about other individuals. This information includes the name and address of the recipient of the order. Please note that you are responsible for the submission, transfer and processing of all information submitted about third parties.
Freshrosepetals.com offers security of your online order. All personal and financial information will be kept private and used solely for the purposes of completing your order (e.g. distributing your shipping information to our farms and cargo companies). WE DO NOT SHARE/SELL EMAIL ADDRESSES, OR ANY FORM OF PERSONAL INFORMATION WITH THIRD PARTIES. We do, however, reserve the right to disclose information in response to law enforcement requests and legal processes, when deemed necessary and appropriate. We also provide shipping details to vendors that are involved in shipping your order. Unless you ask us not to, we may contact you via email to inform you of special, new products or services. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Sensitive information (such as credit card data) is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job( ie., billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.